RETURNS POLICY
RETURNS & EXCHANGES
Every Tymlus piece is created to be kept. If your order is not quite right, our Client Services team will guide you through an exchange or eligible return.
RETURN WINDOWS
United Kingdom — Returns must be dispatched within 28 days of delivery.
International — Returns must be dispatched within 35 days of delivery.
Returns sent outside the applicable window may be declined. These extended Tymlus return windows operate in addition to your statutory rights.
RETURN CONDITIONS
To qualify under our returns policy, each piece must be:
• Unworn, unwashed and unaltered
• Free from marks, fragrance, damage or signs of wear
• Returned with all original Tymlus tags attached
• Returned in its original packaging, where applicable
Please complete the Tymlus Return / Exchange Form and place it inside your parcel.
EXCHANGES & REFUNDS
Exchange is our preferred resolution and remains subject to product and size availability.
Refund requests made under our voluntary returns policy will be reviewed by Tymlus Client Services following inspection. Any refund required by law is not discretionary.
Approved refunds will be issued to the original payment method. Where permitted by law, a deduction may be made if handling has reduced the value of the returned piece.
UK customers may cancel an eligible online order within 14 days of delivery and must return it within a further 14 days. Where the complete order is cancelled, the basic outbound delivery charge will also be refunded.
RETURN POSTAGE
Customers are responsible for return postage unless a piece is faulty, misdescribed or has been sent incorrectly.
Please use a tracked and appropriately insured service, package the return securely and retain proof of postage until processing is complete.
FAULTY OR INCORRECT PIECES
If your order arrives faulty, damaged or incorrect, please contact Tymlus Client Services before returning it. Where possible, notify us within four days of delivery and include your order number and clear photographs.
This request for prompt notification does not affect your statutory rights.
INTERNATIONAL RETURNS
International parcels must be accurately declared as RETURNED GOODS. Parcels carrying unpaid customs or carrier charges may be refused or the charges deducted from any refund where permitted.
Nothing in this policy limits your statutory rights.
DOWNLOAD RETURN / EXCHANGE FORM
(RETURNS FORM)